Frontline Service Associate / Cashier - Bandung

Join our dynamic team in Bandung, Jawa Barat as a Frontline Service Associate / Cashier and become the face of exceptional customer service in the thriving Hospitality & Tourism industry. This role offers a unique opportunity to engage with diverse guests, ensuring their experience is nothing short of outstanding. As a key member of our frontline team, you'll be the first point of contact for our valued customers, providing them with a warm, welcoming atmosphere and top-notch service.

At [Company Name], we pride ourselves on delivering unparalleled guest experiences. Our Frontline Service Associate / Cashier plays a pivotal role in this mission, using their excellent communication skills and a genuine passion for hospitality to create memorable moments for our guests. You'll be responsible for handling transactions, processing payments, and ensuring a seamless checkout experience. With a focus on efficiency and accuracy, you'll be using our in-house POS system, QSR POS, to manage transactions and maintain our high standards of service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to guests, ensuring their satisfaction and comfort throughout their stay.
• Handle all cash transactions and payments using our in-house POS system, QSR POS, with accuracy and efficiency.
• Process check-ins and check-outs, including room assignments and billing.
• Maintain a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
• Assist with guest inquiries and resolve any issues promptly and professionally.
• Collaborate with the housekeeping and maintenance teams to ensure a seamless guest experience.
• Adhere to health and safety protocols, including proper hygiene practices and social distancing measures.
• Uphold the hotel's policies and procedures, ensuring compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a frontline service or cashier role, preferably in the hospitality or retail industry.
• Strong communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Familiarity with using POS systems, such as QSR POS, is a plus.
• Excellent problem-solving skills and the ability to work well under pressure.
• Attention to detail and a commitment to maintaining high standards of cleanliness and organization.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Fluency in both English and Indonesian languages is a must.
• Valid ID and the ability to pass a background check.

🛠️ Keahlian

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